Dispute Resolution

Since February 15, 2016, the EU Commission has provided a platform for out-of-court dispute resolution. This gives consumers the opportunity to resolve disputes related to their online orders initially without the involvement of a court. The dispute resolution platform can be reached via the external link https://ec.europa.eu/consumers/odr/.

In this context, we are legally obliged to provide you with our email address. This is: info@versext.eu

We strive to resolve any disagreements arising from our contract amicably. Furthermore, we are not obliged to participate in an arbitration procedure and unfortunately cannot offer you participation in such a procedure.